Return and Refund policy

Returns
Our return policy lasts 15 days. 15 days after the reception of the product, we can’t offer you a full refund or exchange.

To be eligible for a return the product when received should be defective or damaged, it must also be unused and in the same condition as received. And it must be in the original packaging. When the product received is defective/damaged you must inform us of the defect and include the pictures as a proof within one day of receiving it . After that time-frame the product will not be considered as "received damaged/defective" anymore and won't be eligible for a return/exchange.

To complete your return, please send an email to our customer service contact@dogsandcatsboutique.com attaching a receipt/proof of purchase and pictures showing clearly the damage. We will then inform you about the next steps such as the address where the item(s) must be returned. 

Sizing Issues

Since we work with different designers who have different sizing standards, our size charts may differ from product to product. 

Make sure to check the size chart of each product that you're interested in before purchasing or email us if you need help in measuring your dog and/or choosing the size. It is recommended to choose a slightly larger size, especially if your dog is still growing. 

Due to strict sanitary policies in regards to dogs' apparel (including harnesses, shoes), we do not accept returns/exchanges due to sizing related issues. Once the items were tried they are considered, for hygiene reasons, as used and cannot be re-sold anymore. Pets' safety is our priority. We believe pets' apparel should be perceived the same way as the underwear for humans. 

A store credit or free replacements can be offered depending on the order size/number of items that didn't fit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also send to you a notification of approval or rejection of your refund.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

A refund can also be requested if the parcel is lost. In normal times, if 30 days after the purchase the package wasn't delivered then the customer should contact us, we will then start our investigation and if within the next 10 days the package is not found we proceed for a refund. Any claims regarding a lost package/ package not delivered received 45 days after the purchase will not be accepted.

If the parcel is not delivered due to an error from the customer side in the provided address, the parcel will not be considered as lost and will not be refundable. Depending on locations, post offices may have different policies and may not deliver parcels at home. In case the post office requests the customer to come and pick the parcel themselves and the parcel is not picked up by the customer on time, the parcel will not be refundable, as checking the tracking information is the customer's responsibility.  

Tracking information says "Delivered" but the order is not received
If the tracking information shows that your order has been marked as “delivered” but you have not received it, please first check with your local post office to request proof of delivery. We also recommend checking with neighbors or your building management, as delivery errors can occasionally occur and are unfortunately outside of our control.

If the package is still not located, please contact us with any relevant information. Depending on the situation and the details provided, we may offer a store credit or a free reshipment at our discretion.

As this type of issue is beyond our control, we are unable to issue refunds for orders marked as delivered.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again.
If nothing shows up, please contact your credit card company/bank. Please be aware it may take some time before your refund is officially posted. Refund processing time may vary depending on your location and your Credit Card company/bank. 

If you’ve done everything and waited 2 weeks and still have not received the refund, please contact us at contact@dogsandcatsboutique.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or items with the discount applied cannot be refunded.

Exchanges (if applicable)
We only replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at contact@dogsandcatsboutique.com with pictures of damaged items showing the damage and we'll walk you through the next steps.

Missing Items
If any of the items in your order is missing, you must inform us within 24h after delivery about it and provide the necessary information and pictures showing the package. After that, we can no longer accept this type of requests.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying the shipping costs when returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund deductions
Shipping costs paid at the time of purchase are non-refundable and will be deducted from the refund amount.

For orders under $100, the standard shipping fee originally paid will be deducted.

For orders over $100, a shipping deduction of $9.99 for small items applies (or $7.99 per item returned if multiple items). For large or oversized items, the deduction may be up to $70 per item returned, depending on the item.

In addition, a $9.99 return processing fee will be deducted from the refunded amount.

Dogs and Cats Boutique owned by EcomLift Group LLC